There is a proven sequence of steps you can follow to guarantee your success when you're starting a
small business online. I've seen thousands of people start and grow successful businesses by doing
the following:
- Find a need and fill it.
- Write copy that sells.
- Design and build an easy-to-use website.
- Use search engines to drive traffic to your site.
- Establish an expert reputation for yourself.
- Follow up with your customers and subscribers with email.
- Increase your income through back-end sales and upselling.
Anyone, from newbie to seasoned online entrepreneur, can benefit from this process in learning how to
start a business online.
Step 1: Start a business that fills a need.
Most people who are just starting out make the mistake of looking for a product first, and a market
second.
To boost your chances of success, start with a market. The trick is to find a group of people who are
searching for a solution to a problem, but not finding many results. The internet makes this kind of
market research easy:
- Visit online forums to see what questions people ask and what problems they're trying to solve.
- Do keyword research to find keywords that a lot of people are searching, but don't have a ton of
competition with other sites.
- Check out your potential competitors by visiting their sites and taking note of what they're
doing to fill the demand. Then you can use what you've learned and create a product for a market
that already exists -- and do it better than the competition.
Step 2: Write copy that sells.
There's a proven sales copy formula that takes visitors through the selling process from the moment
they arrive to the moment they make a purchase:
- Arouse interest with a compelling headline.
- Describe the problem your product solves.
- Establish your credibility as a solver of this problem.
- Add testimonials from people who have used your product.
- Talk about the product and how it benefits the user.
- Make an offer.
- Make a strong guarantee.
- Create urgency.
- Ask for the sale.
Step 3: Design and build your website.
Once you've got your market and product, and you've nailed down your selling process, now you're
ready for your small-business web design. Remember to keep it simple. You have fewer than five
seconds to grab someone's attention -- otherwise, they're gone, never to be seen again. Some
important tips to keep in mind:
- Choose one or two plain fonts on a white background.
- Make your navigation clear and simple, and the same on every page.
- Only use graphics, audio or video if they enhance your message.
- Include an opt-in offer so you can collect e-mail addresses.
- Make it easy to buy -- no more than two clicks between potential customer and checkout.
- Your website is your online storefront, so make it customer-friendly.
Step 4: Use search engines to drive targeted buyers to your site.
Pay-per-click advertising is the easiest way to get traffic to a brand-new site. It has two
advantages over waiting for the traffic to come to you organically. First, PPC ads show up on the
search pages immediately, and second, PPC ads allow you to test different keywords, as well as
headlines, prices and selling approaches. Not only do you get immediate traffic, but you can also
use PPC ads to discover your best, highest-converting keywords. Then you can distribute the keywords
throughout your site in your copy and code, which will help your rankings in the organic search
results.
Step 5: Establish an expert reputation for yourself.
People use the internet to find information. Provide that information for free to other sites, and
you'll see more traffic and better search engine rankings. The secret is to always include a link to
your site with each tidbit of information.
- Give away free, expert content. Create articles, videos or any other content that people will
find useful. Distribute that content through online article directories or social media sites.
- Include "send to a friend" links on valuable content on your website.
- Become an active expert in industry forums and social networking sites where your target market
hangs out.
Step 6: Use the power of email marketing to turn visitors into buyers.
When you build an opt-in list, you're creating one of the most valuable assets of your online
business. Your customers and subscribers have given you permission to send them an email. That
means:
- You're giving them something they've asked for.
- You're developing lifetime relationships with them.
- The response is 100 percent measurable.
- Email marketing is cheaper and more effective than print, TV or radio because it's highly
targeted.
Step 7: Increase your income through back-end sales and upselling.
One of the most important internet marketing strategies is to develop every customer's lifetime
value. At least 36 percent of people who have purchased from you once will buy from you again if you
follow up with them. Closing that first sale is by far the most difficult part -- not to mention the
most expensive. So use back-end selling and upselling to get them to buy again:
- Offer products that complement their original purchase.
- Send out electronic loyalty coupons they can redeem on their next visit.
- Offer related products on your "Thank You" page after they purchase.